1. Scope and contact
Seenavo (“we”, “us”, or “our”) provides local search and AI visibility services. This policy explains how we collect, use, share, and retain personal information when you visit our website, create an account, or use our tools. For account administration, billing, and our own service operations, we determine how the relevant information is processed. For client information submitted by a business or agency, that customer remains responsible for its authority and instructions to us. For privacy questions or requests, contact [email protected].
2. Information involved in the service
- Account and workspace information: names, email addresses, account identifiers, team membership, roles, and location access.
- Business and measurement information: business names, addresses, geographic coordinates, websites, industries, country and language settings, competitors, keywords, prompts, rankings, AI responses, and captured source links.
- Public business information: available listing details, ratings, review text, reviewer display names, review dates, and owner replies received from data providers.
- Content you submit: reports, settings, support correspondence, and imported daily clicks, visits, and leads. Outcome imports should contain aggregate counts, not customer identities.
- Billing and technical information: plan selections, payment and invoice references, payment status, and technical request information needed to operate and protect the service. Payment details entered at checkout are handled by the payment provider.
3. Sources and purposes of processing
We receive information directly from you and your workspace administrators, from authentication and payment providers, from public business and search-data sources, and through requests made to the Service. Some information relates to people identified in public business reviews or listings rather than registered users.
Information is used to authenticate users, manage workspaces and permissions, run requested measurements, compare results over time, generate suggestions and reports, process payments, send service notifications, answer support requests, and investigate service or security issues.
Where applicable data protection law requires a legal basis, we rely on performance of a contract for account access, purchased features, and support; legal obligations for required billing and compliance records; and legitimate interests for proportionate service administration, fraud prevention, and security, balanced against your rights. Where processing requires consent, you may withdraw it without affecting earlier lawful processing.
4. Service providers and sharing
The application integrates with Clerk for authentication, Razorpay for payments, Google Places and DataForSEO for business and search information, supported AI providers including OpenAI, Google Gemini and Perplexity, and Resend for email delivery. Providers used for a particular action depend on the enabled features and configuration. Hosting and database providers also process information needed to operate the service.
Relevant business details, prompts, and location context may be sent to these providers to perform a requested check or generate a response. Information is therefore not processed exclusively on your device. Provider handling is also subject to their terms and privacy notices; do not include confidential or sensitive information in search prompts.
Workspace members may see information allowed by their assigned access. Reports you share by public link may be viewed by anyone with that link. Information may also be disclosed when necessary to comply with a lawful requirement, protect the service and its users, or support a merger, acquisition, or transfer of the business, subject to applicable confidentiality and data protection requirements.
5. Cookies and browser technologies
Authentication and payment services may use cookies or similar browser technologies to maintain sessions, protect transactions, and provide their features. Blocking these technologies can affect sign-in or checkout. You can manage cookies through your browser settings and any controls provided by the relevant service. Where consent is required for optional technologies, those technologies are subject to that consent. This policy does not make a third-party website’s cookies subject to Seenavo’s control.
6. Retention and deletion
To enforce the one-time introductory allowance, we retain a hashed identifier derived from your verified email and its scan reference. This prevents the allowance from resetting when you change workspaces or recreate an account. The hash remains personal information and is retained for proportionate abuse prevention, subject to applicable rights and legal requirements.
The application stores account, workspace, measurement, report, and billing records. Deleting a location or report from the interface does not necessarily erase all related records, backups, or payment records. Retention depends on the purpose of the records, your account relationship, the need to maintain requested measurement history, legal recordkeeping obligations, security investigations, and disputes. We retain personal information for as long as needed for these purposes. Deletion requests are assessed against those requirements; retained backups and legally required records may not be removed immediately.
You can request deletion or information about retention by emailing [email protected]. Some records may need to be retained to meet applicable legal obligations or resolve a dispute.
7. International processing and security
Third-party providers may process information in countries other than your own. Where applicable law restricts such transfers, the required safeguards may include recognized adequacy decisions or contractual protections. Contact us for information about the providers and transfer arrangements relevant to your account. We use account authentication and workspace and location permissions to limit access to information. No online service or transmission method can guarantee absolute security. Contact us promptly if you suspect an account or data-security issue.
8. Your choices and rights
You can update supported business settings, manage workspace access where your role permits, and choose which information to submit. Depending on the law that applies, you may have rights to access, correct, delete, or receive a copy of personal information, restrict or object to processing, or withdraw consent where processing relies on it. You may also be able to complain to your local data protection authority.
Send requests to [email protected]. We may need to verify identity and workspace authority before acting. Available rights and exceptions depend on applicable law.
9. Children and updates
Seenavo is intended for adult business users and is not directed at people under 18. Contact us if you believe a child has provided personal information. We will update the date above when this policy changes and communicate material changes through the Service or account email where required. Privacy requests can be sent to the contact address on this page; we respond within the period required by applicable law.