1. Agreement and eligibility
These Terms and Conditions govern access to Seenavo’s website and services (“Service”). References to “Seenavo”, “we”, “us”, and “our” mean the provider of the Service. By creating an account, purchasing a plan, or using the Service, you agree to these terms. If you do not agree, do not use the Service.
You must be at least 18 years old and legally able to enter into a contract. If you act for a business or client, you confirm that you have authority to do so. An order or separate agreement signed by both parties takes precedence over these terms where they conflict.
2. Accounts and agency workspaces
Keep your account information accurate and your credentials secure. You are responsible for your authorized users, workspace permissions, and activity under your account. Notify [email protected] promptly if you suspect unauthorized access.
Agencies must have permission to submit client information and manage client locations. You are responsible for granting and removing client and team access. Your agreements with clients do not create obligations for Seenavo beyond these terms.
3. Service access and usage limits
We grant you a limited, non-exclusive right to use the Service during your authorized access period for your own business or authorized client work. Features, locations, checks, reports, and other allowances depend on the plan or offer you select. Free tools and trials may have separate limits.
You must not evade limits, abuse free checks, resell account access without permission, disrupt the Service, introduce malware, attempt unauthorized access, or use the Service unlawfully. Do not submit content that infringes others’ rights or personal information that is unnecessary for the requested feature.
4. Fees, billing, and renewal
Prices, billing periods, applicable taxes, and included allowances are shown at checkout. Paid access is purchased in advance for the selected period. You authorize our payment provider to process the payments you approve. Additional purchases or upgrades may incur additional charges disclosed before payment.
Automatic renewal applies only where it is expressly offered at checkout and you authorize recurring payments. Otherwise, renewing access requires a new purchase. Any change to a recurring price will be communicated before it applies to your next renewal. Failed or overdue payments may interrupt paid access.
5. Cancellation and refunds
You may request cancellation at any time by emailing [email protected] from your account email. Unless you request immediate account closure, cancellation takes effect at the end of your paid period. Where recurring billing is enabled, request cancellation before the renewal date to prevent the next charge. Cancellation does not itself erase account data.
Except where required by law or expressly stated in an offer, payments are non-refundable and we do not issue prorated refunds for unused time, unused allowances, or a change of mind. Contact us about duplicate or incorrect charges or a material service failure; we will investigate and provide an appropriate correction, credit, or refund where warranted. Mandatory consumer rights are unaffected.
6. Your content and shared reports
You retain your rights in information you submit. You grant us permission to host, store, process, reproduce, and transmit that information only as needed to operate the Service, deliver the features you request, and meet legal obligations. This includes processing relevant inputs through our service providers.
You are responsible for the accuracy and lawful use of your inputs and for reviewing generated content before using it. Reports shared through public links may be accessible to anyone with the link. Share only information you are authorized to disclose.
7. Data accuracy and AI outputs
Search rankings, AI answers, reviews, and competitor data are sampled observations. They may be incomplete, inaccurate, delayed, or unavailable and can vary by query, location, language, provider, and time. AI-generated suggestions require human review.
Seenavo does not guarantee rankings, search-engine inclusion, AI recommendations, traffic, leads, or revenue. Imported outcome data is supplied by users and does not establish that visibility changes caused business results.
8. Third-party services and intellectual property
Authentication, payments, search information, AI responses, and other features depend on third-party providers. Their services may change or become unavailable. Third-party websites and integrations have their own terms and privacy notices.
Seenavo’s software, design, branding, and other materials belong to Seenavo or its licensors. These terms do not transfer ownership to you. Third-party names, data, and trademarks belong to their respective owners. Seenavo is not endorsed by or affiliated with a search or AI provider merely because it measures or uses that provider’s services.
9. Privacy and security
Our Privacy Policy describes the information we process. You must use appropriate account safeguards and avoid submitting passwords, payment-card details, sensitive personal information, or customer lists in business-data fields or prompts.
10. Availability, suspension, and termination
We may maintain, update, or change the Service. We do not promise uninterrupted or error-free availability. We may suspend or terminate access when reasonably necessary to address a breach of these terms, security risks, unlawful activity, or unpaid charges. Where practical, we will notify you and provide an opportunity to resolve the issue.
If we permanently discontinue a paid service before the end of your paid period for reasons unrelated to your breach, we will provide a proportionate refund for the unused affected period. After termination, your right to use the Service ends. Provisions concerning payment obligations, intellectual property, liability, and disputes continue where relevant.
11. Warranties and liability
To the extent permitted by law, the Service is provided “as is” and “as available”, without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You remain responsible for business decisions made using the Service.
To the extent permitted by law, neither party is liable for indirect or consequential losses, including lost profits, revenue, or business opportunities. Seenavo’s aggregate liability arising from the Service is limited to the fees you paid to Seenavo for the affected Service during the 12 months before the event giving rise to the claim. These exclusions and limits do not apply to fraud, willful misconduct, or any liability or statutory right that cannot lawfully be excluded or limited.
12. Changes, disputes, and general provisions
We may update these terms and will identify revisions by the date above. We will give notice of material changes through the Service or your account email before they take effect where required. If you do not agree to changed terms, stop using the Service and contact us about ending your access.
Please contact [email protected] first so we can try to resolve a dispute. Nothing in these terms removes access to courts or remedies available under applicable law. If a provision is unenforceable, the remaining provisions continue to apply. Failure to enforce a provision is not a waiver of it. These terms and your applicable order form the agreement for the Service unless we agree otherwise in writing.